Legal

Policies & Terms

Privacy Policy and Terms of Service for Aventador Cleaning

Terms of Service Privacy Policy

Last updated: June 2026

1. Acceptance of Terms

By booking or using any cleaning service provided by Aventador Cleaning ("we," "our," or "the Company"), you agree to be bound by these Terms of Service. If you do not agree, please do not proceed with booking.

2. Booking & Deposits

A cleaning deposit is required to secure your booking date and time. This deposit is applied toward the total cost of your service.

Important — Non-Refundable Deposits

All cleaning deposits are non-refundable. Once a deposit is collected, it will not be returned under any circumstances, including cancellations, rescheduling requests, or changes in circumstance.

By submitting your deposit, you acknowledge and agree that:

  • The deposit secures your booking slot and compensates the Company for holding that time.
  • Cancellations or no-shows will result in forfeiture of the full deposit amount.
  • Rescheduling requests made less than 48 hours before the scheduled appointment may result in forfeiture of the deposit.
  • Rescheduling with more than 48 hours' notice allows the deposit to be applied to the new booking date, at the Company's discretion.

3. Cancellation & Rescheduling

We understand that plans change. Here is our cancellation policy:

  • 48+ hours notice: You may reschedule at no additional charge. Your deposit will be applied to the new appointment.
  • Less than 48 hours notice: Cancellations or rescheduling requests made within 48 hours of the scheduled appointment will result in forfeiture of your deposit.
  • Same-day cancellations or no-shows: The full deposit is forfeited and a cancellation fee equivalent to 50% of the booked service may apply.

4. Service Standards & Feedback

Aventador Cleaning is committed to delivering a high-quality cleaning experience. Every clean follows our 60-point checklist and is confirmed by your cleaner before they leave. If anything was missed, please let us know within 24 hours of the completed service so we can review it with your cleaner and make it right on your next visit.

Service standards cover workmanship only. They do not apply to pre-existing damage, inaccessible areas, or conditions outside our control (e.g., extreme hoarding, biohazards, or structural damage).

5. Access & Property

You agree to provide safe and reasonable access to the property at the scheduled appointment time. If our team cannot access the property, the appointment will be treated as a no-show and the deposit will be forfeited.

Aventador Cleaning is fully insured. In the unlikely event of accidental damage caused by our team, please notify us within 24 hours. Claims submitted after 24 hours may not be accepted.

6. Payments

Full payment is due upon completion of the cleaning service, less any deposit already paid. We accept major credit cards, e-transfer, and other payment methods listed at the time of booking. All prices are in Canadian dollars (CAD) and do not include applicable taxes.

7. Limitation of Liability

To the maximum extent permitted by law, Aventador Cleaning's total liability for any claim arising out of or related to our services shall not exceed the amount paid for the specific service giving rise to the claim.

8. Changes to Terms

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the revised terms.

9. Contact

Questions about our terms? Reach us at:

Last updated: June 2026

1. Information We Collect

When you book a cleaning service or contact us, we may collect:

  • Name, email address, and phone number
  • Service address and property details
  • Payment information (processed securely via third-party processors — we do not store card details)
  • Communications you send us (emails, messages, forms)

2. How We Use Your Information

We use your information to:

  • Schedule, confirm, and complete your cleaning appointments
  • Send appointment reminders and service updates
  • Process payments
  • Respond to your inquiries and provide customer support
  • Improve our services and customer experience
  • Send promotional communications (you may opt out at any time)

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers (e.g., payment processors, scheduling software) strictly as needed to deliver our services. These providers are contractually obligated to keep your information confidential.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure.

5. Cookies

Our website may use cookies to enhance your browsing experience and analyze site traffic. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications at any time

To exercise any of these rights, contact us at hello@aventadorcleaning.com.

7. Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Booking records are typically retained for 3 years.

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date. Continued use of our services constitutes acceptance of the updated policy.

9. Contact

For privacy-related inquiries: